Form Status mailer is the only Form mailer sent to Admins.
For internal programs, the Program Contact is the recipient of the Form mailers. For authorized programs, any Default Message Recipient is the recipient of the Form mailers.
For more information on how to assign Default Message Recipients, click here.
Click here to review Form mailers sent to Travelers.
Administrators designated as a Main Program Contact will receive all Form Status Change notifications related to the program directly in their inbox.
Form status change
Any time a Traveler’s form changes to any status, the Admin receives an email informing them of the form status change and encouraging them to view it. This mailer is sent even if the Admin themself changes the status.
Form Status Change Mailer: Not Started
When a Form is deployed to travelers, they are always born in the 'Not Started' status. A status of Not Started also denotes that the traveler has not begun saving new information within the form.
Form Status Change Mailer: Started
A Form status of Started indicates that new information has been saved within the form. When new data is saved for the first time, Via will email this mailer notification to Admins. Admins can consider this form to be 'in progress' by travelers.
Form Status Change Mailer: Submitted
When a Form is submitted, Via will update the Form Status to Submitted and email this mailer notification to Admins. A form in the submitted status will be 'ready to review' for administrators.
Form Status Change Mailer: Accepted
Forms in the Accepted status are considered to be 'completed'. Once an Administrator updates an form to Accepted, Via will email this mailer notification to Admins. The Form Status of Accepted can also be considered as the end of the Form review workflow.
