How do I set up Default Message Recipients?

Default message recipients

Any Admin can be assigned as a Default Message Recipient. A Default Message Recipient is an Admin user who receives the following notifications:

• When a Traveler creates a new Via account!
• If a Traveler sends a message in their Traveler profile and there are no Message Recipients assigned
• For Authorized Programs…
  • When a Traveler clicks Have a question on a brochure
  • When a Traveler clicks Learn More on a brochure
  • When a Traveler starts an application
  • Any time the application status changes
  • Any time form status changes

If there is no Default Message Recipient selected, all Super Users will be designated to receive the notifications. There is no limit to the number of Default Message Recipients allowed in a Via Global account. 

An Admin assigned as a Default Message Recipient can choose which notifications they’d like to receive and which they wouldn’t by customizing their notification settings on their My Notifications tab in Settings. For more information on turning on/off notifications, click here.

To assign a Default Message Recipient:

1. Click your photo/silhouette in the upper right corner and select Settings
2. Click the Users tab
3. Click Make Default Message Recipient

To unassign a Default Message Recipient:

1. Click your photo/silhouette in the upper right corner and select Settings
2. Click the Users tab
3. Click the X to unassign an admin as a Default Message Recipient