Recommendation Mailers
      Back to home
      1. Via TRM Knowledge Base
      2. Mailers
      3. Recommendation Mailers

      What Recommendation mailers are sent and when?

      Recommendation mailers are any recommendation-related mailers sent to recommenders and/or Travelers. There are 4 different recommendation mailers:

      1. Recommendation or approval request
      2. Recommendation request reminder
      3. Recommendation submission confirmation
      4. Cancelled recommendation request

       

      Admins also have the option of using tokens to include specific traveler, program, and application data as part of instructions sent to the recommender. To learn more, see our knowledge base article on the Recommendation Journey.

       

      Recommendation or approval request

      Any time a Traveler or Admin sends a recommendation request, the recommender receives an email informing them of the request and encouraging them to complete it.

      Recommendation request reminder

      Any time a Traveler or Admin (on the Traveler’s behalf) resends a recommendation request, the recommender receives an email informing them that the recommendation is due soon and encouraging them to complete it.

      Recommendation submission confirmation

      Any time a recommender successfully submits a recommendation, the Traveler receives an email informing them of the submission. 

      Cancelled recommendation request

      Any time a Traveler or Admin (on the traveler’s behalf) cancels a recommendation request, the recommender receives an email informing them of the cancellation.