How do recommendations work?

What is the recommendation workflow

Recommendations are a great feature in Via that can be used to streamline your recommendation requests and responses - and keep all of that information in one place!

Once a traveler sends a recommendation request, the recommender receives an email letting them know they have a recommendation to complete. Recommenders do not need to login to Via - or have an account in Via - to complete a recommendation. Once the recommender completes and submits the recommendation, the traveler receives an email letting them know their recommendation has been submitted by the recommender.

Travelers can see the submitted date and time on their application or form, but they cannot see the recommendation content. Admins see the submitted date and time and the recommendation content.

Check out the walk-through below to see the process step by step!



Only Admins can see the recommendation content submitted by recommenders.