Freemium license holders have the ability to create programs in Via and make them available to be authorized by other organizations. (Click here for more info on making programs available to be authorized!)
When a Traveler at one organization starts an application for another organization's program, clicks on Have a Question or requests to Learn More, we want the provider to know about it! So Via sends the mailers listed below.
Freemium clients receive 3 different types of mailers:
1. Authorized program application started
2. Have a question for an authorized program
3. Learn More about an authorized program
Authorized program application started
Any time a Traveler starts an application to an authorized program, the program contact from the freemium provider organization receives an email informing them that a Traveler started an application. If there is no program contact, all default message recipients from the freemium provider receive the email. If there are no default message recipients, all Super Users receive the email.
Have a question for an authorized program
Any time a Traveler clicks Have a question? on an authorized program brochure, the program contact from the freemium provider receives an email informing them that a Traveler had a question and encouraging them to contact Via TRM. With a paid license, providers receive Traveler name & email in order to contact them directly. If there is no program contact, all default message recipients from the freemium provider receive the email. If there are no default message recipients, all Super Users receive the email.
Learn More about an authorized program (sent to the freemium provider admin)
Any time a Traveler clicks Learn More on an authorized program brochure, the program contact from the freemium provider receives an email informing them that a Traveler requested to learn about their program and encouraging them to contact Via TRM to upgrade to a paid license. Paid clients receive Traveler name & email to contact them directly. If there is no program contact, all default message recipients from the freemium provider receive the email. If there are no default message recipients, all Super Users receive the email.
