Via Travel Glossary

Account	Saved record of data
Admin /Administrator	User with rights/permission to perform certain administrative tasks
Authorized Programs	All programs that have been authorized into your organization and are available for travelers to see.
Custom Fields	Filterable data collection fields created by Admin users. All custom fields live on the Traveler Profile.
Dashboard	Grid view of data that is filterable, sortable, searchable and reportable
Detail	Itinerary information that can be added to a plan
Detail type	Itinerary designation of transportation, housing, or activity
Group leader	A user with limited rights/permission to perform certain administrative tasks
Knowledge base	Collection of self-serve articles to help facilitate understanding of how to use Via
LocationCheck	Via Travel’s geolocation service, available in conjunction with SafeCheck, that allows admins to send a geolocation request to their travelers. Travelers can opt in to share a snapshot of their location.
Messages	In-app communication between admins and travelers; copies of these communications are also sent to the recipient's email inbox
Notifications	Automated emails sent to the users' email inbox. Notifications are sent based on actions taken in Via or based on deadline.
Plan	Detailed record of travel information
Plan availability	An indication of a group plan’s visibility to travelers
Plan dashboard	Admin-only view of all plans that is searchable, filterable, sortable & reportable
Plan status	Approval status of a plan - options are Registered, Approved, Pending Approval, Not Approved
Plan timing	Auto-calculated by Via based on plan start and end dates - appears as Upcoming, On-site or Past
Registration status	Sign-up status of a plan Open – travelers can sign up for the group plan; admins & group leaders can add travelers to the group plan → travelers are considered “going” Closed – travelers cannot sign up for the group plan; admins can still add travelers → travelers are still considered “going” Complete – travelers cannot sign up for the group plan; admins can still add travelers → travelers are considered “going” Canceled – travelers cannot sign up for the group plan; admins can still add travelers → travelers are considered “not going”
Risk Alert	Aggregated real-time global incidents provided by Riskline based on specific Risk Levels, Risk Types, and Risk Countries. Administrators can stay informed about critical travel-related risks for their travelers and institutions.
SafeCheck	Via Travel’s SMS text check-in service that allows admins to send SMS text messages to their travelers at any time
SafeCheck dashboard	Admin-only view of all sent SafeCheck messages that is searchable, filterable, sortable & reportable
Safety Check-ins	A risk management tool that allows administrators to check in with on-site travelers and ensure their safety in case of a global incident.
Settings	Admin-only view of organization set up information
Support	Smart, helpful, knowledgeable Via TRM team to contact at support@via-trm.com for assistance with Via
Travel type	Indication of whether a plan is for one person (solo plan) or more than one person (group plan)
Traveler	A user with rights/permission to perform non-administrative tasks; traveler is often synonymous with student, however, a traveler can be anyone
Traveler dashboard	Admin-only view of all travelers that is searchable, filterable, sortable & reportable
Traveler journey	The start to finish process that travelers go through in regards to a global opportunity
Traveler profile	Admin and traveler view of an individual traveler; all traveler data is housed within the traveler profile
Via Travel	Solo & group travel tracking software created by Via TRM (Traveler Relationship Management)