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      1. Via TRM Knowledge Base
      2. General

      Via Travel Glossary

      Account 

      Saved record of data 

      Admin /Administrator

      User with rights/permission to perform certain administrative tasks

      Authorized Programs

      All programs that have been authorized into your organization and are available for travelers to see.

      Custom Fields

      Filterable data collection fields created by Admin users. All custom fields live on the Traveler Profile.

      Dashboard

      Grid view of data that is filterable, sortable, searchable and reportable 

      Detail 

      Itinerary information that can be added to a plan

      Detail type 

      Itinerary designation of transportation, housing, or activity

      Group leader 

      A user with limited rights/permission to perform certain administrative tasks

      Knowledge base

      Collection of self-serve articles to help facilitate understanding of how to use Via

      LocationCheck

      Via Travel’s geolocation service, available in conjunction with SafeCheck, that allows admins to send a geolocation request to their travelers. Travelers can opt in to share a snapshot of their location.

      Messages

      In-app communication between admins and travelers; copies of these communications are also sent to the recipient's email inbox

      Notifications

      Automated emails sent to the users' email inbox. Notifications are sent based on actions taken in Via or based on deadline.

      Plan

      Detailed record of travel information

      Plan availability

      An indication of a group plan’s visibility to travelers

      Plan dashboard

      Admin-only view of all plans that is searchable, filterable, sortable & reportable 

      Plan status

      Approval status of a plan - options are Registered, Approved, Pending Approval, Not Approved

      Plan timing

      Auto-calculated by Via based on plan start and end dates - appears as Upcoming, On-site or Past

      Registration status

      Sign-up status of a plan

      • Open – travelers can sign up for the group plan; admins & group leaders can add travelers to the group plan → travelers are considered “going”
      • Closed – travelers cannot sign up for the group plan; admins can still add travelers → travelers are still considered “going”
      • Complete – travelers cannot sign up for the group plan; admins can still add travelers → travelers are considered “going”
      • Canceled – travelers cannot sign up for the group plan; admins can still add travelers → travelers are considered “not going”

      SafeCheck 

      Via Travel’s SMS text check-in service that allows admins to send SMS text messages to their travelers at any time 

      SafeCheck dashboard

      Admin-only view of all sent SafeCheck messages that is searchable, filterable, sortable & reportable

      Settings

      Admin-only view of organization set up information

      Support

      Smart, helpful, knowledgeable Via TRM team to contact at support@via-trm.com for assistance with Via

      Travel type 

      Indication of whether a plan is for one person (solo plan) or more than one person (group plan)

      Traveler 

      A  user with rights/permission to perform non-administrative tasks; traveler is often synonymous with student, however, a traveler can be anyone

      Traveler dashboard 

      Admin-only view of all travelers that is searchable, filterable, sortable & reportable

      Traveler journey 

      The start to finish process that travelers go through in regards to a global opportunity

      Traveler profile

      Admin and traveler view of an individual traveler; all traveler data is housed within the traveler profile

      Via Travel 

      Solo & group travel tracking software created by Via TRM (Traveler Relationship Management)