Via Global Glossary

Account	Saved record of data
Admin/Administrator	User with rights/permission to perform certain administrative tasks
Application	Custom questionnaire created by Admins for Travelers accessed when clicking Apply Now from a program brochure
Application Dashboard	Admin–only view of all application data that is searchable, filterable, sortable, reportable
Application status	The loosely intended meaning of the stage of a traveler’s application. Organizations can imbue each status with whatever meaning works within their process. Admins with permission can always edit content and update application status. The stage of a traveler’s application loosely intended meaning, however, organizations can imbue each status with whatever meaning works within their process. Admins with permission can always edit content and update application status. Incomplete - all new applications are created in this status by default; travelers can edit applications in incomplete status if there is no deadline or the deadline is in the future Submitted - indicates traveler has completed all required questions and sent their application for review; travelers can not edit submitted applications In Review - indicates admin is evaluating applications; travelers cannot edit application in this status Conditionally Accepted - indicates that application will be accepted given certain criteria are met; travelers cannot edit applications in this status Waitlisted - indicates applicant has met criteria for acceptance but there is no room on the program; travelers cannot edit applications in this status Accepted - indicates applicant has met criteria for acceptance; travelers cannot edit applications in this status; travelers can Commit to applications in Accepted status Committed - indicates traveler has confirmed participation in program; travelers cannot edit applications in this status Not Accepted - indicates applicant has not met criteria for acceptance; travelers cannot edit applications in this status Deferred - indicates traveler wants to participate at a future date; admins & travelers can defer applications; travelers cannot edit applications in this status; admins can turn off the ability for travelers to defer Withdrawn - indicates traveler is no longer associated with this program; admins & travelers can withdraw applications Transferred - indicates original application was transferred from this program to another; travelers cannot edit applications in this status
Application Template Dashboard	Admin-only view of application template that is searchable and sortable
Authorized program	Program brochure created outside of the home campus organization and authorized into the organization’s Via Global account
Authorized Provider	Any Organization within the Via TRM community that creates publicly available program brochures
Dashboard	Grid view of data that is filterable, sortable, searchable and reportable
Event Dashboard	Admin-only view of all future, past, & canceled events that is filterable, sortable, searchable and reportable
Form	Custom questionnaire created by Admins for Travelers to fill out at any time in their enrollment process
Form status	The loosely intended meaning of the stage of a traveler’s form. Organizations can imbue each status with whatever meaning works within their process. Admins with permission can always edit content and update form status. Not Started - all new forms are created in this status by default; travelers can edit forms in this status, regardless of deadline Started - indicates traveler has begun form; travelers can edit forms in this status Submitted - indicates traveler has sent form for review; travelers cannot edit forms in this status Accepted - indicates admin has reviewed and approved form; travelers cannot edit forms in this status
Form Template Dashboard	Admin only view of form templates that is searchable and sortable
Internal Program	Program brochure created within the organization’s Via Global account
Knowledge Base	Collection of self-serve articles to help facilitate understanding of how to use Via
Main Navigation	Menu bar at the top of the screen with links to the main workflow pages in Via
Message	In-app communication between admins and travelers; copies of these communications are also sent to the recipient's email inbox
Notifications	Automated emails sent to the users' email inbox. Notifications are sent based on actions taken in Via or based on deadline.
Program	A global opportunity
Program Alternates	Option for Admins to request that Travelers select back-up options as part of the application process
Program Contact	Admin user that is designated to receive program notifications like application status updates, request to apply notifications and ask a question messages re: their program
Program Dashboard	Admin-only view of an organization’s program portfolio that is searchable, filterable, sortable and reportable
Program Match	Travelers have the option to take a Program Matching quiz to get a custom prioritized list of approved Programs. Uses a proprietary engine that serves up programs to travelers based on their detailed personal inputs. Admins can turn Program Match off for their account if desired.
Program Preferences	Traveler-generated data from traveler intake & program match. Visible to admins and travelers in the program preferences tab in Traveler Profile. Only editable by travelers.
Program Settings	Admin-only view of program set up where admins add terms, associate application & form templates along with deadlines and add cost & credit information
Report Dashboard	Admin-only view of account data that are searchable, filterable, sortable, reportable
Settings	Admin-only view of organization set up information
State	Status of programs (that determines visibility to travelers) and applications/forms (that determines whether they can be added to program terms): Draft - all new programs & templates are created in this state by default Published - programs are visible to travelers & templates are available to add to program terms and suitcases Unpublished - programs not visible to travelers & templates are not available to add to program terms or suitcases Archived - programs not visible to travelers & templates are not available to add to program terms or suitcases
Suitcase	Saved enrollment workflow that includes term name, application template, application deadline, form template/s and deadlines and program alternate selection. Suitcases are assigned to authorized program terms. Travelers cannot apply to authorized programs without a suitcase assigned.
Support Team	Smart, helpful, knowledgeable Via TRM team to contact at support@via-trm.com for assistance with Via
Tags	An admin-only visual indicator that can be added to internal program terms. Tags are a way to help admins: organize/categorize internal program terms search and filter for terms associated with a particular tag create a group or pool of terms available for program alternate selection by travelers
Term	Date range denoting the time period of a program
Tracking steps	Stages of the traveler journey in Via Global. Tracking steps are automatically associated with travelers based on application status and program dates. Interested - a traveler has created an account but not yet started any applications Applying - a traveler has started one or more applications to future terms; application is in any of the following statuses: Incomplete, In Review, Accepted, Not Accepted, Conditionally Accepted, Approved, Conditionally Approved, Nominated, Waitlisted Pre-Departure - a traveler has a committed application to a future term On-site - a traveler has a committed application to a term with a start date in the past and an end date in the future Alumni - a traveler has a committed application to a term with an end date in the past Deferred/Withdrawn/Closed - a traveler has a withdrawn, deferred, transferred application OR any non-committed application in the past
Traveler	A user with rights/permission to perform non-administrative tasks; traveler is often synonymous with student, however, a traveler can be anyone
Traveler Dashboard	An admin-only view of all travelers that is searchable, filterable, sortable, reportable
Traveler Info	All personal, academic, contact, emergency contact, and passport & visa status data. Visible to admins and travelers in the Traveler Info tab in Traveler Profile. Traveler Info fields are available to be added to any form.
Traveler Intake	Travelers have the option to take an intake quiz and answer questions about motivations, concerns, travel history, etc. Admins can opt to turn off Traveler Intake, if desired
Traveler journey	The start to finish process that travelers go through in regards to studying abroad
Traveler profile	Admin and traveler view of an individual traveler; all traveler data is housed within the traveler profile
Traveler view of the program dashboard	Traveler-only view of their organizations program portfolio that is searchable, sortable & filterable
Unauthorized Programs	Provider/affiliate programs that have not yet been authorized into a User's program portfolio for Travelers to view.
Via Global	Study abroad software created by Via TRM (Traveler Relationship Management)
Visitor Program Brochure	Informational program page that can be viewed in front of a login (aka no account needed)
Visitor Program Dashboard	Organization's program portfolio, visible in front of a login (aka no account needed)