Account |
Saved record of data |
Admin/Administrator |
User with rights/permission to perform certain administrative tasks |
Application |
Custom questionnaire created by Admins for Travelers accessed when clicking Apply Now from a program brochure |
Application Dashboard |
Admin–only view of all application data that is searchable, filterable, sortable, reportable |
Application status |
The loosely intended meaning of the stage of a traveler’s application. Organizations can imbue each status with whatever meaning works within their process. Admins with permission can always edit content and update application status. The stage of a traveler’s application loosely intended meaning, however, organizations can imbue each status with whatever meaning works within their process. Admins with permission can always edit content and update application status.
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Application Template Dashboard |
Admin-only view of application template that is searchable and sortable |
Authorized program |
Program brochure created outside of the home campus organization and authorized into the organization’s Via Global account |
Authorized Provider |
Any Organization within the Via TRM community that creates publicly available program brochures |
Dashboard |
Grid view of data that is filterable, sortable, searchable and reportable |
Event Dashboard |
Admin-only view of all future, past, & canceled events that is filterable, sortable, searchable and reportable |
Form |
Custom questionnaire created by Admins for Travelers to fill out at any time in their enrollment process |
Form status |
The loosely intended meaning of the stage of a traveler’s form. Organizations can imbue each status with whatever meaning works within their process. Admins with permission can always edit content and update form status.
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Form Template Dashboard |
Admin only view of form templates that is searchable and sortable |
Internal Program |
Program brochure created within the organization’s Via Global account |
Knowledge Base |
Collection of self-serve articles to help facilitate understanding of how to use Via |
Main Navigation |
Menu bar at the top of the screen with links to the main workflow pages in Via |
Message |
In-app communication between admins and travelers; copies of these communications are also sent to the recipient's email inbox |
Notifications |
Automated emails sent to the users' email inbox. Notifications are sent based on actions taken in Via or based on deadline. |
Program |
A global opportunity |
Program Alternates |
Option for Admins to request that Travelers select back-up options as part of the application process |
Program Contact |
Admin user that is designated to receive program notifications like application status updates, request to apply notifications and ask a question messages re: their program |
Program Dashboard |
Admin-only view of an organization’s program portfolio that is searchable, filterable, sortable and reportable |
Program Match |
Travelers have the option to take a Program Matching quiz to get a custom prioritized list of approved Programs. Uses a proprietary engine that serves up programs to travelers based on their detailed personal inputs. Admins can turn Program Match off for their account if desired. |
Program Preferences |
Traveler-generated data from traveler intake & program match. Visible to admins and travelers in the program preferences tab in Traveler Profile. Only editable by travelers. |
Program Settings |
Admin-only view of program set up where admins add terms, associate application & form templates along with deadlines and add cost & credit information |
Report Dashboard |
Admin-only view of account data that are searchable, filterable, sortable, reportable |
Settings |
Admin-only view of organization set up information |
State |
Status of programs (that determines visibility to travelers) and applications/forms (that determines whether they can be added to program terms):
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Suitcase |
Saved enrollment workflow that includes term name, application template, application deadline, form template/s and deadlines and program alternate selection. Suitcases are assigned to authorized program terms. Travelers cannot apply to authorized programs without a suitcase assigned. |
Support Team |
Smart, helpful, knowledgeable Via TRM team to contact at support@via-trm.com for assistance with Via |
Tags |
An admin-only visual indicator that can be added to internal program terms. Tags are a way to help admins:
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Term |
Date range denoting the time period of a program |
Tracking steps |
Stages of the traveler journey in Via Global. Tracking steps are automatically associated with travelers based on application status and program dates.
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Traveler |
A user with rights/permission to perform non-administrative tasks; traveler is often synonymous with student, however, a traveler can be anyone |
Traveler Dashboard |
An admin-only view of all travelers that is searchable, filterable, sortable, reportable |
Traveler Info |
All personal, academic, contact, emergency contact, and passport & visa status data. Visible to admins and travelers in the Traveler Info tab in Traveler Profile. Traveler Info fields are available to be added to any form. |
Traveler Intake |
Travelers have the option to take an intake quiz and answer questions about motivations, concerns, travel history, etc. Admins can opt to turn off Traveler Intake, if desired |
Traveler journey |
The start to finish process that travelers go through in regards to studying abroad |
Traveler profile |
Admin and traveler view of an individual traveler; all traveler data is housed within the traveler profile |
Traveler view of the program dashboard |
Traveler-only view of their organizations program portfolio that is searchable, sortable & filterable |
Unauthorized Programs |
Provider/affiliate programs that have not yet been authorized into a User's program portfolio for Travelers to view. |
Via Global |
Study abroad software created by Via TRM (Traveler Relationship Management) |
Visitor Program Brochure |
Informational program page that can be viewed in front of a login (aka no account needed) |
Visitor Program Dashboard |
Organization's program portfolio, visible in front of a login (aka no account needed) |