Administrators may not always want Travelers to withdraw themselves from programs. By default, Travelers with applications in any status will see a clickable link to withdraw themselves on their program details page. If they click "Withdraw," a pop-up will appear, asking them to select a Reason for Withdrawal. Completing this workflow will change the Traveler's application status to Withdrawn.
In some cases, however, Administrators may prefer that Travelers notify them first before withdrawing. In such situations, Administrators should use the Request to Withdraw feature.
In the Organization Settings, Administrators can determine which application statuses will display a clickable "Request to Withdraw" link instead of a link to withdraw their application. For instance, if an Administrator selects "Committed" as the only status that should show the "Request to Withdraw" link, all other statuses will display the "Withdraw" link. If the Administrator wants ONLY the Request to Withdraw option to appear, regardless of application status, they should select ALL application statuses in the Organization Settings.
Additionally, Administrators have the option to add custom language that will be displayed to Travelers when they select Request to Withdraw. This custom message can be edited at any time.
How to set Request to Withdraw...
- Log in to Via as an Admin
- Click the photo/silhouette in the upper right corner and select Settings
- In the Organization tab, scroll to the Organization Settings section
- Check the box next to 'Show Travelers "Request to Withdraw" for the following Application Statuses'
- In the dropdown menu under Application Statuses, select the statuses for which you want Request to Withdraw to appear (Note that Withdraw will appear for any statuses you have not selected)
- Under 'Additional Request to Withdraw Traveler Instructions', type any custom language you want to appear to Travelers as part of their Request to Withdraw workflow
- Click Save