- Via TRM Knowledge Base
- Travelers
How do I re-invite pending Travelers?
If you have invited Travelers to create an account in Via and those Travelers have not yet logged in to create their account, Via considers those Travelers pending/invited. Here's how to resend an invite to encourage them to sign up for an account:
- Log in to Via as an Admin with permissions to Invite Travelers
- Click the photo/silhouette in the upper right corner and select Settings
- Click the Users tab on the left side of the screen
- Scroll down to Invited Travelers
- Find the desired Traveler and click Resend Invite to send another email with a link to create their account

The email the Traveler receives looks like this:
