- Via TRM Knowledge Base
- Travelers
How do I re-invite pending Travelers?
If you have invited Travelers into your Via portal and those Travelers have not yet logged in to create their account, Via considers those Travelers pending/invited. Here's how to re-send them an invite to encourage them to sign up for an account:
- Login to Via as an Admin
- Click the photo/silhouette in the upper right corner and select Settings
- Click the Users tab on the left side of the screen
- Scroll down to Invited Travelers
- Find the desired Traveler and click Resend Invite to send another email with a link to create their account
The email the Traveler receives looks like this: