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      How do I delete an archived Recommendation (template)?

      The Via team recommends deleting archived Recommendation templates with caution! Once a Recommendation template is updated to an archived state, an administrator (with permission) has the ability to delete it from the Builder page. 

      Templates can only be deleted in the Draft or Archived State

      Deleting an Archived Recommendation Template will permanently delete the archived form and all associated Traveler data. Once the action is completed all associate data will be irretrievable.

      To delete an archived Recommendation template...

      1. Click Builder 
      2. Click Forms 
      3. Click Recommendation
      4. Click Archived 
      5. Click Actions for the desired template row
      6. Click Delete 
      7. Enter DELETE
      8. Click Delete