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      1. Via TRM Knowledge Base
      2. Sign Up/In/Out

      How do I create an account in Via?

      Account Creation

      In order to access anything other than Visitor Program Dashboards in Via, users must create an account. An account can be created for two different user types in Via:

      1. Traveler – user with rights/permission to perform non-administrative tasks, like starting and submitting applications and forms
      2. Admin – user with rights/permission to perform administrative tasks, like creating programs, enrollment workflows and managing enrollment cycles.

      Anyone can, at any time, create a Traveler account. However, for an Admin account to be created, the user must be expressly invited by another Administrator of the Organization's account.

      Unsure who to contact to be invited as an Admin? Send us an email at support@via-trm.com for further assistance.

      NOTE: Admins with permission can turn OFF the ability for new travelers to Sign Up for a Via TRM account. Click here for more information on how to toggle Sign Up on/off.

      Depending on whether the organization has Single Sign On (SSO) will determine how to create a traveler account. 

      If your University has Single Sign On activated for Via...

      As a User WITH Single Sign On (SSO) login credentials...

      1. Go to the sign in link provided by your university
      2. Click Go to Portal
      3. Type in your username and password credentials for your University Single Sign On
      4. An account will be created upon the first sign in. Use the same process and credentials to Sign In in the future


      NOTE: Users that have been given Administrative permissions, can toggle between Traveler and Admin roles by clicking the photo/silhouette in the upper right corner and following the Change Role workflow. For more instructions on changing roles, click here.

      As a User WITHOUT Single Sign On (SSO) login credentials…

      1. Go to the sign in/sign up link provided by your university
      2. Click Sign Up
      3. Type in your email address and click Next
      4. Enter and confirm your password and click Next
      5. Click Next to verify your organization
      6. Review email address and click Confirm to create your new account

       

      NOTE: Some Universities with a University Portal do not have Sign Up activated for Non-SSO Users. If you do not see Sign Up on your University Login page AND you do not have University credentials, reach out to your Organization for support. If you do not remember your University credentials, do not create a new account. Reach out to your University IT for support on retrieving your credentials.

      How to create an account if your University DOES NOT HAVE Single Sign On activated for Via...

      As a Traveler...

      1. Go to the sign up/sign in link provided by your university
      2. Click Sign Up
      3. Type in your email address and click Next
      4. Enter and confirm your password and click Next
      5. Click Next to verify your organization
      6. Review email address and click Confirm to create your new account