1. Via TRM Knowledge Base
  2. Traveler Point of View

As a Traveler, how do I send a message?

Via has its own messaging system so that you can easily communicate with your organization's Administrators. It's easy to send a message and reply to messages. Just follow the flow below!

To send a message...

  1. Login to Via
  2. Click Profile in the main navigation menu
  3. You will land on the Messages tab
  4. Type in a subject, message content, add an attachment if desired
  5. Click Send

Your Administrator/s will receive the message in their email inbox. You will receive any replies in your email inbox. To reply, click Reply from your email. You will be taken to Sign In and directly to the Messages to send a response.


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